Terms and Conditions & Privacy Policy

TERMS OF SERVICE
Coastal Counseling & Consulting, LLC dba g(IRL) + Co. - Terms of Service
Last Updated: 9/24/2025

1. ACCEPTANCE OF TERMS
By accessing or using the g(IRL) + Co. platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are under 18, your parent or guardian must agree to these Terms on your behalf.

2. DESCRIPTION OF SERVICE
g(IRL) + Co. provides online coaching, educational content, and community support for teen girls and young women. Our services include individual and group coaching sessions, educational courses and materials, community forums, and related resources delivered through the LearnWorlds platform, Google Workspace tools, and use of other related technology.

3. COACHING VS. COUNSELING/THERAPY DISTINCTION
IMPORTANT: Our services constitute COACHING, not counseling, therapy, or mental health treatment.
Coaching Services Include:
Goal-setting and achievement support
Skill development and education
Motivational guidance and accountability
Personal development strategies
Life skills training
What We Do NOT Provide:
Mental health diagnosis or treatment
Therapy or counseling services
Crisis intervention
Medical or psychological advice
Treatment for mental health conditions
Founder Credentials: While our founder, LeeAnne Poloronis, is a licensed counselor and certified teacher, she operates solely in a coaching capacity within this platform. No therapeutic relationship is established through this service.
When to Seek Professional Help: If you are experiencing mental health concerns, crisis situations, or need therapeutic intervention, please contact a licensed mental health professional, your healthcare provider, or emergency services.

4. ELIGIBILITY AND PARENTAL CONSENT
Services are available to individuals ages 13 and older
Users under 18 require explicit parental/guardian consent
Parents/guardians are responsible for monitoring their minor's use of the Service
We reserve the right to verify age and parental consent

5. USER ACCOUNTS AND REGISTRATION
Accurate information must be provided during registration
Users are responsible for maintaining account security & strict confidentiality
One account per person; sharing accounts is prohibited
We reserve the right to suspend or terminate accounts for violations

6. PAYMENT TERMS AND REFUND POLICY
Subscription Terms:
Subscriptions are billed monthly or annually as selected
Payments are processed securely through our payment providers
Subscriptions automatically renew unless cancelled
Cancellation Policy:
Subscriptions may be cancelled at any time through your account dashboard
Cancellation takes effect at the end of the current billing period
Access to services continues until the end of the paid period
Refund Policy:
NO REFUNDS: All payments are final and non-refundable
Cancelled subscriptions will not receive refunds for any portion of the billing period
This policy applies to all subscription tiers and one-time purchases
Exceptions:
Refunds may be considered in cases of technical errors
Disputed charges should be reported within 30 days

7. COMMUNITY GUIDELINES AND CONDUCT
Acceptable Use:
Respectful, supportive communication
Age-appropriate content and language
Compliance with community standards
Prohibited Activities:
Harassment, bullying, or discriminatory behavior
Sharing personal contact information
Recording, screenshotting, or sharing community content
Discussion of divisive topics (politics, religion, sexuality)
Promotion of self-harm or dangerous behaviors
Spam or commercial solicitation
Consequences: Violations may result in warnings, temporary suspension, or permanent removal from the platform.

8. PRIVACY AND DATA PROTECTION
Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these Terms by reference.

9. INTELLECTUAL PROPERTY
All content, materials, and resources are proprietary to g(IRL) + Co.
Users receive limited, non-transferable license to access content for personal use
Reproduction, distribution, or commercial use is prohibited
User-generated content may be used by g(IRL) + Co. for platform improvement and marketing

10. PLATFORM INTEGRATION
Our services utilize LearnWorlds and Google Workspace tools. By using our Service, you acknowledge that your data may be processed through these third-party platforms in accordance with their respective privacy policies and our Privacy Policy.

11. DISCLAIMERS AND LIMITATIONS
Service Availability: We strive for 99% uptime but cannot guarantee uninterrupted service.
Results Disclaimer: Coaching results vary by individual. We make no guarantees about specific outcomes.
Third-Party Content: We may reference external resources but are not responsible for third-party content.
Limitation of Liability: Our liability is limited to the amount paid for services in the preceding 12 months.

12. CRISIS SITUATIONS
If a user discloses self-harm, suicidal ideation, or other crisis situations:
Parents/guardians will be immediately notified
We may contact emergency services
Professional mental health resources will be provided
This is not a crisis intervention platform

13. MODIFICATIONS TO TERMS
We reserve the right to modify these Terms at any time. Users will be notified of significant changes via email or platform notification. Continued use constitutes acceptance of modified Terms.

14. TERMINATION
We may terminate or suspend access for violations of these Terms, non-payment, or at our discretion. Upon termination, all rights and licenses granted cease immediately.

15. GOVERNING LAW
These Terms are governed by the laws of [Your State], without regard to conflict of law principles. Any disputes will be resolved in the courts of [Your County, State].

16. CONTACT INFORMATION
For questions about these Terms, contact us at:
-Email: info@girlandco.me OR lplmhc@gmail.com 
-Address: 7901 4th Stree. N, #29643, St. Petersburg, FL 33702
-Phone: (850)-498-5841

PRIVACY POLICY
g(IRL) + Co. - Privacy Policy
Last Updated: 9/24/2025

1. INTRODUCTION
Coastal Counseling & Consulting LLC dba g(IRL) + Co. ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our coaching platform and services.

2. INFORMATION WE COLLECT
Personal Information:
Name, email address, age/date of birth
Parent/guardian contact information (for minors)
Payment and billing information
Profile information and preferences
Communication records and feedback
Usage Information:
Platform activity and engagement data
Course progress and completion records
Community participation and interactions
Technical data (IP address, browser type, device information)
Communication Content:
Messages in community forums
Coaching session recordings (with consent)
Feedback and survey responses

3. HOW WE USE YOUR INFORMATION
Primary Uses:
Providing coaching services and educational content
Tracking progress
Processing payments and managing subscriptions
Communicating about services and platform updates
Ensuring platform safety and security
Improving our services and user experience
Parental Communication:
Progress updates and platform communications
Safety-related notifications
Billing and account management
Crisis situation notifications (when applicable)

4. INFORMATION SHARING AND DISCLOSURE
We DO NOT sell your personal information.
Limited Sharing Occurs With:
Service Providers:
LearnWorlds (platform & messaging hosting)
Google Workspace (communication and file storage)
Payment processors (billing and subscriptions)
Email service providers (communications)
Phone or Text Service providers
Florida Registered Agent Mail Services 
Legal Requirements:
Compliance with applicable laws
Response to legal process or government requests
Protection of rights, property, or safety
Parental Notification:
Safety concerns or crisis situations
Significant platform violations
Progress reports (with user consent)
Emergency Situations:
Imminent danger or self-harm disclosures
Required reporting to authorities when applicable

5. THIRD-PARTY PLATFORM INTEGRATION
LearnWorlds:
Hosts our educational content and community features
Processes user data according to their privacy policy
Provides analytics and platform functionality
Google Workspace:
Email communications and file storage
Video conferencing for coaching sessions
Document sharing and collaboration tools
Data Processing: These platforms may process your data in accordance with their privacy policies. We maintain data processing agreements to ensure appropriate protection.

6. DATA SECURITY
Security Measures:
Encryption of data in transit and at rest
Secure authentication and access controls
Regular security assessments and updates
Staff training on data protection
Platform Security:
Private, US-only community groups
HIPAA-compliant video conferencing
Secure payment processing
Content moderation and monitoring

7. CHILDREN'S PRIVACY (UNDER 18)
Special Protections for Minors:
Explicit parental consent required for registration
Limited data collection to necessary information only
Enhanced security and monitoring measures
Direct parent communication with coach via email 
Parental Rights:
Access to child's account information
Ability to modify or delete child's account
Receive notifications about platform activity
Control over data sharing preferences
COPPA Compliance: While our services are designed for ages 13+, we implement additional protections consistent with children's privacy best practices.

8. YOUR PRIVACY RIGHTS
Access and Control:
View and update your personal information
Download your data (upon request)
Modify communication preferences
Control community participation settings
Data Retention:
Account information retained while account is active
Communication records retained for safety and quality purposes
Payment information retained as required by law
Inactive accounts may be deleted after [X] years
Deletion Rights:
Request account deletion at any time
Certain information may be retained for legal compliance
Community contributions may remain anonymized

9. COOKIES AND TRACKING
We use cookies and similar technologies to:
Maintain user sessions and preferences
Analyze platform usage and performance
Provide personalized content and recommendations
Ensure platform security
You can control cookie settings through your browser preferences.

10. INTERNATIONAL DATA TRANSFERS
Our services are primarily US-based. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information.

11. CALIFORNIA PRIVACY RIGHTS (CCPA)
California residents have additional rights including:
Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale (we do not sell information)
Right to non-discrimination for exercising privacy rights

12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. Significant changes will be communicated via:
Email notification to registered users
Platform announcement
Updated "Last Modified" date
Continued use of our services constitutes acceptance of the updated policy.

13. DATA BREACH NOTIFICATION
In the event of a data breach affecting personal information:
We will investigate and contain the breach promptly
Affected users and parents will be notified within 72 hours
Appropriate authorities will be notified as required by law
Remedial measures will be implemented immediately

14. CONTACT US
For privacy-related questions or requests:
Privacy Officer: LeeAnne Poloronis Email: info@girlandco.me Address: [Your Business Address] Phone:[Your Business Phone]
For Data Subject Requests: Please include "Privacy Request" in the subject line and provide:
Your full name and email address
Specific request (access, deletion, correction)
Verification of identity (for security purposes)

15. EFFECTIVE DATE
This Privacy Policy is effective as of 9/24/2025 and applies to all information collected on or after this date.

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